Solution · AI customer service
Answer customer inquiries before they become tickets
AI chatbots for text and voice answer questions around the clock from your curated knowledge, in any language, Swiss German included. What they aren't sure about, they hand over to your team, fully prepared.
At a glance
- Chat and voice, 24/7, in over 50 languages, Swiss German understood
- Every answer with a source from your knowledge
- Handoff to your team with summary and transcript
- Intelligent forms that answer inquiries before a ticket is created
- AI search for your entire website
- All channels in one Analytics Dashboard
Benefits
Fewer tickets, happier customers
24/7 multilingual support
Support around the clock for every customer need, with no wait time.
Highly efficient interactions
No irrelevant answers. Customers and employees reach their goal faster.
Higher customer satisfaction
Service that delights and retains, even during demand peaks. Our customers rate it over 4 out of 5 on average.
Our customers in numbers
What AI brings to customer service
- Over 25,000
- Conversations with Connect AI chatbots
- More than 8 out of 10
- Conversations completed without a human
- Over 4 out of 5
- Average customer satisfaction
As of October 2026, based on the Connect AI dashboards of our customers.
Features
What's inside AI customer service
AI chatbots for text and voice
Answer questions in chat and by phone, around the clock. They handle routine cases from start to finish.
Intelligent forms and ticketing
The AI reads the inquiry, replies directly and gives self-help tips. Only what it can't solve becomes a ticket.
AI search for your website
Instead of keyword search, your entire website is searchable by AI, connected to the chatbot and all your company's information. Like Google's AI search, but with your knowledge.
Knowledge library
Curated knowledge as the source for every answer. You maintain it yourself on the platform.
Analytics Dashboard
All channels in one view. You see what customers really ask, where things get stuck and what's missing from the knowledge. Unfiltered feedback from your customers.
Easy integration
One simple piece of code in your website, and you configure the rest yourself on the platform, from form fields to the chatbot.
How it works
From idea to a running assistant
Four steps, from the first conversation to live operation.
- 01
First conversation
We show you what's possible with your data and define the first use case.
- 02
Curate knowledge
You give us your website, documents and FAQ. We turn them into a structured knowledge base.
- 03
Build and test
The assistant answers from your knowledge, with sources. We test with real questions until the quality is right.
- 04
Live and getting better
The assistant goes live. What it doesn't know lands with you. Every answer makes it better.
Want to see how it works, live?
References
„Tailor-made AI solutions that resolve customer questions before they generate a ticket. They enable us to offer customer support around the clock in almost any language.“
- 20%
- fewer tickets
- 83%
- more efficient calls
- 15,000+
- conversations
Companies working with Connect AI
Let's find out where AI makes a difference for you.
In the first conversation, we take the time to understand your process and show where automation or AI has potential. Write to us or book an appointment directly.
Free and non-binding.