Solution · Telco & E-Commerce
Customer service and sales for telcos and e-commerce
Where first-level inquiries pile up, the potential for efficiency is greatest. Our AI assistants answer customer questions around the clock, advise during the purchase process and hand over to your team only what needs a human.
At a glance
- Answers first-level inquiries 24/7, in chat and voice
- Relieves your team at high volume and during peaks like Black Friday
- Advises during the purchase process and recommends suitable products and plans
- Handoff to your team with summary
- Reduces cart abandonment
- In over 50 languages, Swiss German understood
Benefits
Fewer tickets, more sales
Relieve first-level support
The assistant answers recurring questions about plans, orders, delivery or invoices instantly. Your team has time for the cases that need a human.
Advise and sell
The assistant recognizes purchase intent, asks the right questions, recommends suitable products and hands over warm leads.
Real-time insights
Which questions keep coming up, which products are in demand, where customers hesitate and what's missing from the range.
Features
What's inside the solution
Chat and voice
Answers around the clock, on the website, in the shop and by phone.
Handoff to your team
What the AI doesn't know for sure goes to a human, fully prepared.
Personalization
Advice based on needs, budget and purchase history.
Upselling and cross-selling
Suitable add-on products at the right moment.
Analyses and reports
Inquiries, conversion and drop-offs at a glance.
Fewer abandoned carts
Questions at checkout are answered immediately.
References
„On Black Friday, our AI assistant ensured instant answers, optimized the purchase process and reduced cart abandonment.“
Telcos and e-commerce companies already working with us
Let's find out where AI makes a difference for you.
In the first conversation, we take the time to understand your process and show where automation or AI has potential. Write to us or book an appointment directly.
Free and non-binding.