FAQ
All questions and answers from the website in one place, organized by topic.
General
What does Connect AI do?
We bring AI to where it actually makes a difference. We analyze your processes, rethink them and make them more efficient. Our two focus areas: accounting for fiduciaries and SMEs with TreuFlow and Treuhand GPT, and customer service for telcos, e-commerce and events with AI chatbots for text and voice, intelligent ticketing, forms, AI search and the Analytics Dashboard.
Who are your solutions for?
For fiduciaries, for SMEs with bookkeeping, and for companies with a lot of customer contact, for example telcos, e-commerce and events. SMEs that want to optimize their processes with AI are welcome too.
What sets Connect AI apart from ChatGPT and other chatbots?
Our solutions are built for one domain and work with curated expert knowledge instead of broad general knowledge. That makes the answers more precise and a better fit for your processes.
Where is our data stored, and is that compliant with data protection law?
TreuFlow stores all data exclusively on Swiss servers, in line with the FADP. AI processing runs on European servers, GDPR-compliant. Your data is not used to train models. In customer service, we use Swiss or European data centers, depending on the solution.
How do I get started?
We look at every case closely. In the first conversation, we take the time to understand how your process works today and where there is potential for automation or AI. Write to us or book an appointment directly.
Will AI replace my team?
No. The AI takes over routine, your team decides.
TreuFlow
Go to pageWho is TreuFlow for?
For Swiss fiduciaries and their clients. Fiduciaries manage their engagements in it. Clients upload receipts, chat and share documents through the client portal.
Do I have to switch my accounting software?
No. TreuFlow connects to bexio, AbaNinja, Abacus, Topal, Banana, Infoniqa ONE 50 and Business Central. TreuFlow prepares and hands over; booking continues in the existing system.
Does the AI book on its own?
No. The AI detects the fields, names the document and suggests the account. The fiduciary approves, not the machine.
What does the client portal cost for my clients?
Nothing. Your clients get free access to the client portal and the app. A premium version is available if needed.
Where is the data stored?
TreuFlow stores all data exclusively on Swiss servers, in line with the FADP. AI processing runs on European servers, GDPR-compliant. Your data is not used to train models.
Where do I find pricing and demo dates?
On treuflow.ch. There you'll find features, pricing, webinars and demo dates.
TreuFlow for SMEs
Go to pageWho is TreuFlow for SMEs for?
For Swiss SMEs in all industries, for example bakeries, garages, cafés and practices.
Do I need a fiduciary?
No. TreuFlow works on its own. You can do the accounting yourself or together with your fiduciary, who is then connected directly to you.
Where is my data stored?
Storage takes place exclusively in Switzerland and is FADP-compliant. AI processing runs in Europe, GDPR-compliant. Your data is not used to train AI models.
Treuhand GPT
Go to pageWhat is Treuhand GPT?
A specialized AI solution for the fiduciary industry, developed with Treuhand 4.0 and TREUHAND|SUISSE. It consists of focused AI agents for taxes, expert articles and translations.
Which agents are there?
Cantonal taxes with one agent per canton, Trex expert articles with answers from the knowledge database of TREUHAND|SUISSE, the translator for professional texts and the fiduciary chat for everyday questions.
What sets Treuhand GPT apart from ChatGPT?
Each agent solves one specific task and works with curated expert knowledge instead of broad general knowledge. The tax agents base their answers on a curated tax library.
Can I rely on the answers?
The answers are based on curated sources. Professional responsibility stays with you: check citations before you pass them on.
Is Treuhand GPT privacy-compliant?
Yes. Treuhand GPT is built to be privacy-compliant. We're happy to show you the details in the demo.
How do I get started?
Treuhand GPT is ready to use immediately, with no implementation effort of your own. Book a demo and we'll show you the agents using your own questions.
Events
Go to pageDoes the assistant understand Swiss German?
Yes. The voice AI recognizes the dialect automatically and replies in Standard German. It also understands and speaks German, French, English and Italian.
What happens if it doesn't know something?
It hands over to your team. For calls, the AI arranges the callback: your team automatically receives an email with summary, transcript and customer data.
Are there numbers from a real event?
At an international tournament in June 2026, the voice AI resolved 60% of calls on its own over five days, with zero seconds of wait time. In total, that was 572 interactions and 53 work hours saved.
Analytics Dashboard
Go to pageWhich channels does the dashboard cover?
Chat, voice, AI search and forms. You see all of them together or a single channel.
Do I have to analyze the data myself?
No. The dashboard summarizes key metrics, trends and knowledge gaps for you.
Is the dashboard also available in English?
Yes, it's available in German and English.
Let's find out where AI makes a difference for you.
In the first conversation, we take the time to understand your process and show where automation or AI has potential. Write to us or book an appointment directly.
Free and non-binding.