Solution · Analytics Dashboard
See what your customers really ask
The Analytics Dashboard evaluates every conversation of your AI assistant: key metrics, main topics, knowledge gaps and dissatisfaction. You see the same data we do, by month and by channel.
What it looks like
A look inside the dashboard
The views switch automatically. You can click them too.
Connect AIDashboard
Alpenmobile
Conversations
0
+12 %in September
Resolution rate
0 %
+4 ppresolved without follow-up
Customer satisfaction
0.0 / 5
+0.3on average
Containment
0 %
+3 ppwithout handoff to the team
Messages per conversation
0.0
−0.3from the customer
Median duration
0:48
−12 %typical conversation
Knowledge gaps
0
−5topics to review
Dissatisfied
0
−3dissatisfaction signals
At a glance
- Eight key metrics per month, compared with the previous month
- AI summary: what went well, what to watch, what to do next
- Main topics: what the conversations are about
- Knowledge gaps: topics where the answer was missing
- Every conversation viewable, with filters and CSV export
- Chat and voice, together or separately, in German and English
Benefits
Decide with real data
Unfiltered feedback
Direct feedback from your customers is the most valuable information a company can get. We measure all of it.
Improve knowledge with focus
You see which topics lack answers and add to your knowledge where it counts.
Optimize processes
Interactions and reactions show where a process in the company gets stuck.
Features
What you see in the dashboard
Key metrics
Conversations, resolution rate, customer satisfaction, containment, messages per conversation, duration, knowledge gaps and dissatisfaction signals. Each with trend and comparison to the previous month.
Insights
The AI summarizes every month: what went well, what to watch and which step makes sense next.
Main topics
Every conversation is assigned to a topic, for example product info, contract, login or invoice. You see what is asked most often.
Knowledge gaps
Topics the assistant had no sufficient answer for, with frequency and an example question. This is how you add to your knowledge with focus.
Dissatisfied conversations
Conversations with low satisfaction and clear signals such as an annoyed tone appear at the top.
All conversations
Every conversation can be viewed. Filter by resolved, unresolved, satisfaction or topic and export as CSV.
Time ranges and channels
One month, three months, twelve months or everything. Chat and voice together or separately.
Questions to the data
Ask your conversation data questions in plain language.
Frequently asked questions
Good to know
Which channels does the dashboard cover?
Chat, voice, AI search and forms. You see all of them together or a single channel.
Do I have to analyze the data myself?
No. The dashboard summarizes key metrics, trends and knowledge gaps for you.
Is the dashboard also available in English?
Yes, it's available in German and English.
Companies working with Connect AI
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