At the prestigious Longines CSIO St. Gallen, Connect AIs assistant, “Galoppi, demonstrated the power of AI in handling unprecedented demand and providing real-time support during a large-scale event. Through 24/7 availability and instant responses, Galoppi elevated the experience for attendees, handling thousands of inquiries and delivering a truly personalized experience—showing that AI can revolutionize even the most traditional of events.
4'038 Messages answered | 20'190 Minutes saved | Multilingual Support in Dutch, French, English and more |
The Story
The Longines CSIO St. Gallen, with its rich 100-year history, sought to enhance visitor engagement and support in an innovative way. Partnering with Connect AI, they developed “Galoppi, an AI assistant designed to provide 24/7 support, answer questions instantly, and adapt to the dynamic needs of attendees.
This years event faced severe weather disruptions, leading to frequent schedule changes. Galoppi handled over 4,000 messages, keeping visitors updated on schedule changes, assisting with personalized recommendations, and even managing interactive quizzes and multilingual support.
The Goal
The primary objective was to elevate the visitor experience by providing instant and reliable support at any time, particularly during high-demand periods. Together with variabel Medienvielfalt GmbH, Connect AI developed a solution that not only managed inquiries but also addressed the unique challenges of a dynamic event environment. Galoppis ability to respond in multiple languages and provide tailored support was crucial for the international audience.
"Galoppi helped us maintain a high standard of service, even with unexpected demand surges. AI showed us that, even at a large-scale event, we could keep our visitors informed and engaged without overwhelming our staff." Nayla Stössel, President, Longines CSIO St. Gallen
The Solution
Galoppis deployment at the Longines CSIO St. Gallen was designed to handle the complexities of event management. Leveraging the latest AI technology, Galoppi managed everything from answering common questions to handling dynamic updates, such as schedule changes. The AIs multilingual capabilities allowed it to seamlessly assist attendees from around the world, creating a smooth and inclusive experience.
The Result
Enhanced Response Efficiency: On June 1st, Galoppi managed a peak workload equivalent to 12 human staff for handling inquiries, showcasing its ability to scale and manage high volumes.
Significant Time Savings: The AI assistant saved 20,190 minutes by automating responses, equivalent to 336 working hours, allowing staff to concentrate on more personalized, high-impact tasks.
Multilingual Support: Galoppis ability to assist in languages like Dutch, French, and English was essential for ensuring all attendees felt supported, regardless of language.
Adaptability Under Pressure: With severe weather leading to schedule changes, Galoppi seamlessly updated visitors in real-time, providing essential information when it was needed most.
Products Used
Event-Specific GenAI Assistant: Custom-built for flexibility, adaptability, and multilingual support, optimized continuously to address the unique demands of event management.
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